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Frequently Asked Questions - Your questions answered


How old must I be to join Angels212?

You must be at least 18 years old. If you’re not yet 18 and you’d like to speak to someone about your feelings or worries, we’d suggest that you speak to a school or college counsellor or call a national helpline.

Can I join a group of people who share my faith, culture or spiritual beliefs?

Just let us know your preferences and we’ll do our best to select the right group for you.

Can you help everyone?

Unfortunately, not everyone will benefit from our support. Some people may not be ready or may prefer to navigate the path to recovery by themselves. Others may find that their grief has been complicated by other life experiences which they’ll need to explore face to face with a therapist. If you’re really struggling to cope, you may need special psychological or psychiatric support. There’s only one way to find out – complete our heartache questionnaire and decide if we’re what you need.

What if I sign up and then change my mind? Can I get my money back?

Our service is a bit different, so it may take a little getting used to. We’d strongly suggest that you stay with us, because you won’t always feel better immediately. You have the right to cancel within 14 days of taking out your membership and if you do this, you’ll get a full refund.

How many people will be in my group?

We’ll match you to a group of people that we think will work best for you, based on your experiences and interests. Normally, there are 3 or 4 people in a group.

Can I talk to any member, even if they're not in my group?

We encourage you to talk freely to people within your group, as you will probably find that you have lots in common. But we haven’t given you the opportunity to contact members from other groups, or for them to contact you. We’ve done this to ensure that your inbox doesn’t get filled with unsolicited mail. In the future, we’ll offer an invitation-only facility for members who’ve completed their recovery journey to contact others in the same position. We’ll let our members know all about it as soon as it goes live.

What if I don't feel comfortable in the group I've been assigned to?

Just let us know and we’ll find you another group.

I'm having sessions with a counsellor. Can I talk to my therapist or counsellor about things I discuss with my group?

You can tell your therapist or counsellor about your progress, share your journal and talk about the tasks that you’re doing. You can also share any comments you’ve made. However, you must not share anything that any other member has written. Everything that happens in your group is confidential and we’re very strict about enforcing these rules.

Can I see my records?

Yes, you’ll be able to read and print your records whenever you want to. You’ll see a number of options at the top of your member dashboard.

What if someone makes unpleasant comments, uses bad language, asks for money, or tries to sell me something?

This would be extremely rare, but if it does happen, you should tell us immediately and we will investigate.

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